An employee at your organization is having trouble playing a video stored in Google Drive that is embedded in their Google Slides presentation. You need to collect the necessary details to troubleshoot the issue. What should you do?
An employee at your organization is having trouble playing a video stored in Google Drive that is embedded in their Google Slides presentation. You need to collect the necessary details to troubleshoot the issue. What should you do?
To troubleshoot the issue with the video embedded in a Google Slides presentation, the most effective approach is to confirm that the source video is in a supported format and resolution, and that the user has permission to play the video. Additionally, a screen share session will help to directly observe and understand the behavior of the issue. This approach covers multiple potential causes, including format incompatibility, permission issues, and any user errors that might be occurring.
To troubleshoot the issue with the video embedded in a Google Slides presentation, you should confirm that the source video is in a supported format and resolution, and that the user has permission to play the video. Have a screen share session with the employee to confirm the behavior. This will help identify if the issue is with the video format, permissions, or another technical problem.
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