An employee in your organization is reporting that they cannot access a non-Google file in the Google Drive web interface even though other documents in Google Drive are working. You want to identify why they can't access the file and fix the problem. What should you do? (Choose two.)
When an employee cannot access a non-Google file in Google Drive, it is essential to follow basic troubleshooting steps. First, the employee should check the size of the document to ensure it is not close to Google's file size limits, as very large files can cause access issues. Second, instructing the employee to clear their browser cache can resolve many browser-related problems affecting the Google Drive interface. These steps are effective because they address common issues like excessive file size and corrupted cache data that can impede file access.
https://support.google.com/drive/answer/2456903?hl=en#zippy=
C&E https://support.google.com/drive/answer/2456903?hl=en#
CE are the right answers as per below article by Google https://support.google.com/drive/answer/2456903?hl=en#zippy=%2Cstep-reduce-the-size-of-your-file%2Cstep-clear-your-browser-cache%2Cstep-turn-offline-access-on-and-off
B & E -> These two steps are the first actions you should take to fix file access issues in Google Drive, especially if the issue is user-specific and only affects a particular file.
CE 2. Experimente a solução de problemas básicos Etapa 1: verifique sua conexão com a Internet Passo 2: Verifique a versão do seu navegador Etapa 3: limpe o cache do navegador Etapa 4: reduza o tamanho do seu arquivo