Several users in your organization reported an issue with receiving emails from one particular external sender. You want to troubleshoot the issue and determine whether Google received these emails. What should you do?
Several users in your organization reported an issue with receiving emails from one particular external sender. You want to troubleshoot the issue and determine whether Google received these emails. What should you do?
To determine if Google received emails from a specific external sender and troubleshoot the issue, it is appropriate to use Email Log Search (ELS). ELS allows administrators to search for email delivery information and diagnose why emails were not delivered to intended recipients. This tool helps trace emails and find delivery errors or issues without changing configurations or immediately reaching out to support.
Check the email log to determine if messages have reached Google Workspace.
https://support.google.com/a/answer/55299?hl=en
B log search
B. Email Log Search (ELS)