Which of the following is NOT a Genesys Cloud CX Collaborate feature?
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
AI Chat is not a Genesys Cloud CX Collaborate feature. Genesys Cloud CX Collaborate focuses on unified communication and collaboration features such as Text Chat, Video Chat, and Content Management. AI Chat typically refers to interactions powered by artificial intelligence, which is not a part of the core collaborate features of Genesys Cloud CX Collaborate.
B is the answer, because it's NOT a collaborate feature.
AI Chat means nothing. The chat by bot is referred to Bot-Chat
AI not included
Genesys Cloud Collaborate features includes the following unified communication and collaboration features. Text chat Video chat Content management Directory
B is the right Answer: https://help.mypurecloud.com/articles/genesys-cloud-collaborate-features/
B is correct