Which of the following features is unavailable if you are a PCI-compliant Genesys Cloud CX organization and have the PCI DSS setting enabled?
Which of the following features is unavailable if you are a PCI-compliant Genesys Cloud CX organization and have the PCI DSS setting enabled?
If you are a PCI-compliant Genesys Cloud CX organization and have the PCI DSS setting enabled, then the Media Capture setting is unavailable. This is because media capture could potentially allow sensitive cardholder information to be recorded, which would violate the PCI DSS regulations designed to protect such data.
C is correct answer. If you are a PCI-compliant Genesys Cloud organization and have the PCI DSS setting enabled, then you cannot enable media capture – the Media Capture setting is unavailable. https://help.mypurecloud.com/articles/enable-media-capture/