Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real-time?
You can view agent evaluation scores, evaluation activity, and calibration activity in real-time in the Performance section under Overview (Evaluations). This is typically where evaluation-related metrics and activities are tracked and analyzed.
B - https://help.mypurecloud.com/articles/quality-administrator-dashboard/ The Quality Administrator dashboard helps you monitor quality evaluation and calibration activity.