Examice

Exam GCP-GCX All QuestionsBrowse all questions from this exam

Go to Exam

Question 75

Which of the following statements is NOT true regarding Management Units?

Agents that handle the same set of interactions should belong to the same management unit.

Management Units partition agents and interactions into logical groups.

A maximum of 100 agents can be added to a single Management Unit.

They help you create, manage, and view schedules for a group.

Correct Answer: C

The statement that is NOT true regarding Management Units is that a maximum of 100 agents can be added to a single Management Unit. Management Units typically have a higher limit on the number of agents that can be added to them, often significantly more than 100.

Discussion

katyakashaOption: C

C https://help.mypurecloud.com/articles/work-management-units/ he maximum number of business units in an organization is 50; the maximum number of management units in a business unit is 10; the maximum number of management units in an organization is 500; the maximum number of agents allowed in a management unit is 1500.

mharoun83Option: C

sorry it was asking for Not true, C is correct

AL2023Option: C

C is correct

mastercopyOption: C

Correct answer is C https://help.mypurecloud.com/articles/work-management-units/

mharoun83Option: A

A is the correct answer https://help.mypurecloud.com/articles/work-management-units/