Which Genesys Cloud CX feature helps reduce wait time for each call?
Which Genesys Cloud CX feature helps reduce wait time for each call?
Automatic Call Distribution (ACD) helps reduce wait time for each call by dynamically matching customer interactions with the appropriate agents as quickly as possible. This ensures that calls are routed to the right person in an efficient and timely manner, thereby minimizing wait times for customers.
I believe the answer is A: https://help.mypurecloud.com/articles/about-interaction-routing/
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible. Genesys Cloud ACD dynamically matches customer interactions and agents, processing and assigning interactions to the appropriate agent.
why not WFM?
Answer is A
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible. Genesys Cloud ACD dynamically matches customer interactions and agents, processing and assigning interactions to the appropriate agent.
ACD (automatic call distribution) is the contact center art and science of getting the right call to the right person as quickly as possible.