Under which container is Queue available?
Under which container is Queue available?
The correct container for Queue in a typical setup is 'Routing'. In telephony and contact management systems, routing is responsible for directing calls or interactions to the correct queue based on predefined rules or algorithms. It ensures efficient management and proper distribution of tasks or communications to available agents or resources.
A https://help.mypurecloud.com/articles/about-genesys-cloud-contact-center/
Routing > Queue > Add, Edit, Delete, Join, and View Routing > Queue > Readonly Routing > Queue Member > Manage
Answer is A. Contac Center
the correct answer is A
Routing
It's D https://help.mypurecloud.com/articles/create-queues/
Routing > Queue > Add, Edit, Delete, Join, and View
Create and configure queues for voice, chat, email, callback, and social expression channels for the entire organization from the Admin > Contact Center > Queues page. https://help.mypurecloud.com/articles/create-queues/