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Question 34

What additional functionality does Communicate bring to Genesys Cloud CX?

Knowledge-based features, such as FAQs and communities.

Unified communications features, such as telephony, unified messaging, voice conferencing, and auto-attendant.

Call center features, such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Correct Answer: B

Communicate in Genesys Cloud CX brings unified communications features such as telephony, unified messaging, voice conferencing, and auto-attendant. These functionalities enhance the communication capabilities within an organization, allowing seamless interaction through various communication channels.

Discussion

dinshawOption: B

B is correct

SenkiseOption: B

please correct the answer, its B!

katyakashaOption: B

B https://help.mypurecloud.com/articles/communicate-feature-overview/

jherranOption: B

B https://help.mypurecloud.com/articles/communicate-feature-overview/

sebaqcOption: B

B is the correct one

orazio67Option: B

https://help.mypurecloud.com/articles/communicate-feature-overview/

BlerasOption: B

https://help.mypurecloud.com/articles/communicate-feature-overview/