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GCP-GCX Exam - Question 19


Which of the following types of interactions can be configured for Recording Policies?

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Correct Answer: E

Recording policies in platforms like Genesys Cloud can encompass multiple types of interactions. These can include calls, chats, emails, messages, and potentially more. By selecting all types, organizations ensure comprehensive capture and compliance regarding their communication activities.

Discussion

11 comments
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JameshaOption: A
Feb 17, 2023

Call Recording on a Trunk - Genesys Cloud allows you to record both calls and ACD calls. Use policies to decide which ACD calls to record and how long to retain the recordings. As a user, choose to record your calls and listen to them whenever you need.

Tool912Option: E
May 22, 2023

On this page (https://help.mypurecloud.com/articles/create-recording-policy/), it looks like all media type are available for recording. Check Step 6 in creating policy.

BlerasOption: E
Jul 10, 2023

https://help.mypurecloud.com/articles/create-recording-policy/

Ferrari23Option: A
May 18, 2023

A. It appears that only CALLS are configured under Recording Policies https://help.mypurecloud.com/articles/create-recording-policy/

ReneavOption: E
Jun 1, 2023

All the above

OLHABOROption: E
Jun 15, 2023

E, All the above - 10000%

sebaqcOption: E
Nov 21, 2023

All of the above

MoshiurGCP
May 28, 2023

which one is correct guys? all media or calls only?

Bobby_BrownOption: E
Sep 21, 2023

E is it

LouisNguyen
Nov 23, 2023

Recording is not only for voice, it includes screen recording too

suhas5Option: E
Jun 27, 2024

E is the correct answer.