Which of the following types of interactions can be configured for Recording Policies?
Which of the following types of interactions can be configured for Recording Policies?
Recording policies in platforms like Genesys Cloud can encompass multiple types of interactions. These can include calls, chats, emails, messages, and potentially more. By selecting all types, organizations ensure comprehensive capture and compliance regarding their communication activities.
On this page (https://help.mypurecloud.com/articles/create-recording-policy/), it looks like all media type are available for recording. Check Step 6 in creating policy.
Call Recording on a Trunk - Genesys Cloud allows you to record both calls and ACD calls. Use policies to decide which ACD calls to record and how long to retain the recordings. As a user, choose to record your calls and listen to them whenever you need.
https://help.mypurecloud.com/articles/create-recording-policy/
All of the above
E, All the above - 10000%
All the above
A. It appears that only CALLS are configured under Recording Policies https://help.mypurecloud.com/articles/create-recording-policy/
E is the correct answer.
Recording is not only for voice, it includes screen recording too
E is it
which one is correct guys? all media or calls only?