Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)
The categories of ACD skills that can be added to a user or an interaction are 'Language' and 'Skills'. 'Language' refers to language proficiency, an essential skill in customer interactions, while 'Skills' covers other necessary competencies. 'Roles' and 'Queue' refer to organizational or system structures, not categories of ACD skills.
A and C
There are two categories of ACD skills to configure: Skills and Languages
A and C
A and C