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Question 78

Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?

    Correct Answer: B

    Core Services is the platform component responsible for managing account configuration, directory search, user membership, phone call routing, and agent assignment. These functionalities are critical for the core operations of handling and routing communications efficiently, which aligns with the typical responsibilities of Core Services.

Discussion
SGV94Option: B

It´s correct B. https://help.mypurecloud.com/articles/about-the-genesys-cloud-platform/