You can add more than one outbound route to the contact center.
You can add more than one outbound route to the contact center.
It is correct that you can add more than one outbound route to the contact center. Many contact center platforms, like Genesys Cloud, provide the capability to create multiple outbound routes. This allows for greater flexibility and control over how outbound communications are managed and routed.
A Genesys Cloud automatically creates default outbound routes. You can also create new outbound routes or modify existing ones. https://help.mypurecloud.com/articles/create-outbound-route/