You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
Adding meaningful tags to the document ensures that users throughout the organization can easily search for and locate the document when needed. Tags provide searchable keywords that are more versatile and broader than simply relying on the document name, making it more likely that users will find the document using various search terms.
A is the correct. Add meaningful tags to the document. https://help.mypurecloud.com/articles/about-content-tags/
A is correct