Examice

Exam GCP-GCX All QuestionsBrowse all questions from this exam

Go to Exam

Question 63

What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?

80 calls must be answered every 20 seconds.

80% of calls must be answered within 20 seconds.

80% of agents must answer calls within 20 seconds.

20 chats and calls must be answered in 80 seconds.

Correct Answer: B

A Service Level of 80 and a Service Level Target of 20 for Voice interactions mean that 80% of calls must be answered within 20 seconds. This is a standard metric used in call centers to measure performance and ensure timely responses to customer inquiries.

Discussion

Fandangl3Option: B

B is right: https://help.mypurecloud.com/glossary/service-level/