GCP-GCX Exam - Question 71

Policies are predefined sets of rules that automate quality management tasks, reducing manual effort. Updating the Do Not Call list with records that have the appropriate wrap-up code is a valid policy because it automates the handling of data based on specific criteria. Automatically assigning evaluation for calls over 5 minutes ensures that evaluations are conducted consistently for specific types of interactions, which is another policy. Determining how long to retain recordings and whether to archive or delete them involves rule-based decisions to manage data retention, fitting another aspect of policy management. Meanwhile, specifying time sets as a matching criterion and setting up a schedule to run a daily report are actions or settings, but do not inherently define a policy in the context of automating quality management tasks.