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Question 15

Which of the following is not a Quality Management feature?

    Correct Answer: C

    Scheduling is generally associated with workforce management (WFM) rather than quality management. Quality management typically includes elements such as evaluation forms, policies, and interaction recording to ensure and enhance the quality of processes and services. Therefore, scheduling is not considered a feature of quality management.

Discussion
Ferrari23Option: C

C Scheduling is NOT part of Quality Mgmt

camichOption: C

It is Scheduling

Fandangl3Option: C

It is C https://help.mypurecloud.com/faqs/what-is-quality-management/

ReneavOption: C

C Scheduling is NOT part of Quality Mgmt

LouisNguyenOption: C

Quality management includes interaction recording, real-time monitoring, search tools to locate recorded interactions, interaction evaluation and reporting, and calibration features

KlintDwoodOption: C

Scheduling is part of WFM not QM

BlerasOption: C

https://help.mypurecloud.com/faqs/what-is-quality-management/

KichimanxOption: C

C Scheduling is NOT part of Quality Mgmt

sebaqcOption: C

C is the answer

orazio67Option: C

C Scheduling is NOT part of Quality Mgmt

LouisNguyenOption: D

is the correct in this case (D) answer from Genesys ? Admin, pls verify ? Thanks !

Bobby_BrownOption: C

C is not part of QM , Coaching yes.

mastercopyOption: C

Option C is the correct answer