Which of the following is not a Quality Management feature?
Which of the following is not a Quality Management feature?
Scheduling is generally associated with workforce management (WFM) rather than quality management. Quality management typically includes elements such as evaluation forms, policies, and interaction recording to ensure and enhance the quality of processes and services. Therefore, scheduling is not considered a feature of quality management.
C Scheduling is NOT part of Quality Mgmt
It is Scheduling
It is C https://help.mypurecloud.com/faqs/what-is-quality-management/
C Scheduling is NOT part of Quality Mgmt
C Scheduling is NOT part of Quality Mgmt
https://help.mypurecloud.com/faqs/what-is-quality-management/
Scheduling is part of WFM not QM
Quality management includes interaction recording, real-time monitoring, search tools to locate recorded interactions, interaction evaluation and reporting, and calibration features
C Scheduling is NOT part of Quality Mgmt
C is the answer
Option C is the correct answer
C is not part of QM , Coaching yes.
is the correct in this case (D) answer from Genesys ? Admin, pls verify ? Thanks !