Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)
Which functionalities are available in Genesys Cloud CX WFM? (Choose three.)
Genesys Cloud CX Workforce Management (WFM) includes functionalities such as Short-Term Forecasts, Schedules, and Long-Term Forecasts. Short-Term Forecasts allow for day-to-day or weekly planning, Schedules help in efficiently managing agent shifts and breaks, while Long-Term Forecasts assist in planning for months or even years ahead. The forecast simulator is not typically a primary listed feature in many WFM solutions.
https://help.mypurecloud.com/articles/work-with-the-forecast-editor/
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