You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.
Genesys Cloud CX allows users to run reports both regularly and on demand. Therefore, the statement is false.
Correct answer is B https://help.mypurecloud.com/articles/reports-overview/