Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?
Workforce Management helps ensure that enough agents are in the right place at the right time. It involves forecasting, scheduling, and tracking agent activities to optimize staffing levels and alignment with customer demand. This feature ensures that there is an adequate number of agents to handle customer interactions effectively.
Option C ( Workforce Management)