Which of the following items need to be configured for an outbound campaign? (Choose three.)
Which of the following items need to be configured for an outbound campaign? (Choose three.)
For an outbound campaign configuration, the essential items include Agents who will handle the calls, Contact Lists which contain the information of the people to be called, and Dialing Modes which define how the calls will be made (e.g., predictive, progressive, etc.). Evaluation Forms and Campaigns themselves are not directly needed for the initial setup of an outbound campaign.
ACE https://help.mypurecloud.com/articles/create-new-campaign/
A campaign is a configuration approach to dialing a list of external numbers and delivering those calls to a queue or call flow. Campaign configurations include: the dialing mode, contact list, do not call list, scheduled calling times, outbound flows, and agent scripts.
E. The first step is to select a dialing mode. A. Select a queue of agents you want to participate in this campaign. To filter the list, type all or part of a name in the Queue filtered box. If you do not type filter text, the Queue box lists all queues. c. Use the Contact List box to select a list of contacts for this campaign to dial.