Which report displays the length of each session for one or more agents over a specified period of time?
Which report displays the length of each session for one or more agents over a specified period of time?
The Agent Login-Logout Details Report displays the start time, end time, and duration of each session for one or more agents, making it the appropriate report for viewing the length of each session over a specified period of time.
https://help.mypurecloud.com/articles/agent-activity-summary-report
In Activity Summary Report they only shows when the agent first logged in and when the agent logged out, whereas in Login/Logout report it shows login/logout length with each session.
Correct Answer is C https://help.mypurecloud.com/articles/agent-login-logout-details-report/
Is A correct answer?
I think that is C https://help.mypurecloud.com/articles/agent-login-logout-details-report/
C would be the correct answer: Agent Login-Logout Details Report. The Agent Login-Logout Details report displays the start time, end time, and duration of logged-in time for one or more agents. It shows Start Time, End Time and the total duration of the session, from log in to log out of the agent. https://help.mypurecloud.com/articles/agent-login-logout-details-report/