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GCP-GCX Exam - Question 44


User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

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Correct Answer: B

The User Status Detail report does not include specifics about queue activity such as interacting, idle, and not responding. This report is focused on whether a user is on queue or off queue, but does not break down the details into those specific statuses.

Discussion

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SenkiseOption: B
Feb 11, 2023

NO! https://help.mypurecloud.com/articles/user-status-detail-report/

XantoxinOption: B
Mar 22, 2023

Not specific, only on queue or off queue

_Superman_Option: A
Aug 13, 2024

The correct answer is **A. True**. The Genesys Cloud User Status Detail report does include specifics about queue activity, such as whether a user is interacting, idle, or not responding. This report provides detailed insights into user status and their activity within queues.

arosee
Sep 29, 2023

This report does not include specidics about queue activity such as interacting,idle and not responding

LouisNguyen
Nov 23, 2023

https://help.mypurecloud.com/articles/user-status-detail-report/ Note: This report does not include specifics about queue activity such as interacting, idle, and not responding.

SGV94Option: B
Mar 1, 2024

interacting, no include

SGV94
Apr 8, 2024

I was wrong, if it includes all 3, it is A

SGV94Option: B
Apr 8, 2024

if it includes all 3, it is A

txexamsOption: B
Apr 10, 2025

False, this information is shown in the Agent Status