You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
The best way to move forward if John Camper did not receive the invitation email is to resend the invite. This ensures that John gets another opportunity to receive the email without making unnecessary changes to his account. Resending the invite is a straightforward and efficient solution, allowing John to access the features and functions of Genesys Cloud CX as soon as possible.
I would verify that the email is correct in the users contact information. Admin > People > (select name) > Personal Details > Contact Information