Which of the following are AND Evaluation Methods? (Choose three.)
Which of the following are AND Evaluation Methods? (Choose three.)
AND Evaluation Methods typically involve evaluating the skills of agents to route queries effectively. 'All skills matching' ensures that all required skills are matched for a query, 'Best available skills' finds the best available agent based on skills, and 'Disregard skills' means that skills are not considered in the evaluation process. These are methods focused on skill evaluation as opposed to routing methods like 'Bullseye matching' or 'Agent availability'.
A, B, and D are the right options. The bullseye method is a routing method not evaluating method. https://www.examtopics.com/exams/genesys/gcp-gcx/view/#
A,B & D are the correct Options
Types of evaluation methods are ALL SKILLS MATCHING, BEST AVAILABLE SKILLS and DISREGARD SKILLS, NEXT AGENT
A,B and D are correct answers
A, B & D - 100% Correct
A, B & D
A, B y D
ABD is correct answer
ABD is correct. Bullseys is routing method.
Popular vote
All Skills, Best Available Agent, Disregard Skills is the correct answer for Evaluation Methods. Others are related to Routing Methods.
ABD All Skills, Best Available Agent, Disregard Skills is the correct answer for Evaluation Methods. Others are related to Routing Methods
Correct answers are A, B and D.