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Question 102

Which of the following best defines the performance view for Queues?

Used to monitor real-time contact center metrics.

Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.

Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Used to view historical data only.

Correct Answer: C

The performance view for Queues is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents. This provides a comprehensive overview, combining both real-time and historical performance data.

Discussion

mastercopyOption: C

C is the correct answer https://help.mypurecloud.com/articles/queue-performance-detail-view/