The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)
A and D. https://help.mypurecloud.com/articles/utilization/
https://help.mypurecloud.com/articles/utilization/ An administrator can specify the maximum number of interactions that agents handle simultaneously for each interaction type. Administrators can also designate the interaction types that can interrupt, or alert, agents who handle other interaction types.