Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Which of the following views can help Eva identify such issues?
The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics are useful for supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.
Answer is A: https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/ The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.
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A is Correct. https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/
The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.
A. -The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent.
A is correct