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GCP-GCX Exam - Question 53


Eva, a contact center supervisor, wants to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.

Which of the following views can help Eva identify such issues?

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Correct Answer: A

The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics are useful for supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues.

Discussion

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Fandangl3Option: A
Apr 6, 2023

Answer is A: https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/ The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.

LouisNguyenOption: A
Nov 23, 2023

The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent. These statistics can help supervisors determine agent performance issues with interactions set a specific wrap-up code in one or multiple queues.

MogojuOption: A
Jan 15, 2024

A is Correct. https://help.mypurecloud.com/articles/agent-wrap-up-interval-detail-view/

jolo202422Option: A
Jan 24, 2024

Most popular

Amar_07Option: A
Jan 23, 2024

A is correct

KlintDwoodOption: A
Jun 28, 2024

A. -The Agents Wrap-Up Interval Detail view displays agent statistics based on a specific wrap-up code set by a specific agent.