Which of the following statements defines a critical question in an Evaluation Form?
Which of the following statements defines a critical question in an Evaluation Form?
Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
A is the right answer. Critical Questions and Fatal questions are different.
It is A, D is for FATAL questions
answer is A
In Quality Management, critical question is an evaluation form question type used to prioritize questions that are critical to the success of an interaction. Using these questions, Genesys Cloud calculates a critical score, which reflects an agent’s compliance with the critical questions. Critical questions must be scored “Yes” or “No.”
A for Critical, D for Fatal
It is A, D is for FATAL questions
D is for Fatal
but he answer is A, i missclicked the correct answer in the comment :c
Es la A. La D es Fatal