Which of the following statements defines a critical question in an Evaluation Form?
Which of the following statements defines a critical question in an Evaluation Form?
Critical questions are used to prioritize questions that are critical to the success of an interaction. A separate critical score is calculated for critical questions.
A is the right answer. Critical Questions and Fatal questions are different.
It is A, D is for FATAL questions
In Quality Management, critical question is an evaluation form question type used to prioritize questions that are critical to the success of an interaction. Using these questions, Genesys Cloud calculates a critical score, which reflects an agent’s compliance with the critical questions. Critical questions must be scored “Yes” or “No.”
answer is A
It is A, D is for FATAL questions
A for Critical, D for Fatal
Es la A. La D es Fatal
D is for Fatal
but he answer is A, i missclicked the correct answer in the comment :c