Alerts that have been read are not included in the alert count, even if they are still active.
Alerts that have been read are not included in the alert count, even if they are still active.
Alerts that have been read are not included in the alert count, even if they are still active. This means that the alert count only reflects the number of unread alerts.
True Next to the Alerts icon is a counter that indicates the number of unread alerts in the Alert Inbox. Read alerts are not included in the count, even if they are in an active alert state. https://help.mypurecloud.com/articles/work-with-alerts/
Read alerts are not included in the count, even if they are in an active alert state.