Which dialing mode allows the agent to see customer information before dialing?
Which dialing mode allows the agent to see customer information before dialing?
The dialing mode that allows the agent to see customer information before dialing is Preview. In this mode, the agent is presented with the customer's information in advance, allowing them to review the details before proceeding with the call.
Are you sure that B is correct answer? Because C. Preview dialing mode needs to be correct one. The agent is presented with the contact’s info for review, the agent presses dial when ready, and then the agent performs call analysis. https://help.mypurecloud.com/glossary/preview-dialing-mode/
It's C, preview, but it's misspelled, it's not porview https://help.mypurecloud.com/articles/dialing-modes/