A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
A user who is freshly added to Genesys Cloud CX realizes that there is no phone call icon on the left pane, preventing the user from making or receiving calls.
What is the most likely reason for this?
The most likely reason for the absence of a phone call icon for a newly added user in Genesys Cloud CX is that the user is not assigned the appropriate role. Assigning the correct role grants the necessary permissions to access telephony features, such as making and receiving calls.
They are missing the communicate user role
Right answer is B