While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
While Alex is monitoring queue reports, Sam deletes an inactive agent from the queue.
Will this affect the metrics that Alex is monitoring?
The metrics that Alex is monitoring will be affected if Sam deletes an inactive agent from the queue. Metrics are typically influenced by all agents associated with the queue, whether active or inactive, as deleted agents might impact historical data and reporting. Deleting an inactive agent could change historical metrics that involve that agent's prior activities and contributions.
Answer: B Whether an agent is inactive or deleted affects metrics? Whether agents are active, inactive, or deleted does not impact metrics in queue reports. However, only active agents impact or appear on agent-based reports. For more information about inactive and deleted agents and users, see Add people one at a time and Delete someone from your organization.
B is correct https://help.mypurecloud.com/articles/reports-overview/