What should you do to maintain high levels of security in the Genesys Cloud CX product suite, when a user leaves your organization?
What should you do to maintain high levels of security in the Genesys Cloud CX product suite, when a user leaves your organization?
To maintain high levels of security in the Genesys Cloud CX product suite when a user leaves your organization, it is important to deactivate the user account for a period, such as 30 days, and then delete it. This ensures that the user no longer has access to any systems or data and also allows for any necessary auditing or data recovery before final deletion. Simply resetting the password, renaming the account, or creating a role for former users do not adequately prevent the possibility of unauthorized access.
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