Which of the following is NOT a feature of Genesys Cloud CX contact center?
Which of the following is NOT a feature of Genesys Cloud CX contact center?
Human Capital Management is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX provides functionalities such as Workforce Management, Quality Management, and Automatic Call Distribution, but Human Capital Management typically refers to broader HR solutions and is not a core component of contact center operations.
We don't need no stinking Human Capital!