Where can DID Numbers be assigned to? (Choose three.)
Where can DID Numbers be assigned to? (Choose three.)
DID numbers (Direct Inward Dialing numbers) can be assigned to a person, a phone, and a queue. Assigning a DID number to a person allows direct calling to that specific individual. Assigning to a phone allows direct access to that device. Assigning to a queue directs calls to a specific group of individuals or team, which is often used in customer service settings.
Correct. https://help.mypurecloud.com/articles/did-numbers/ https://help.mypurecloud.com/articles/manage-did-and-toll-free-number-number-assignments/
You can then assign numbers to a person, a phone, or a call flow.