Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
The Skills Performance view displays statistics based on the skills and languages required for interactions as they enter a queue. These statistics allow supervisors to analyze performance issues specific to a certain skill across one or more queues. This makes it the most suitable view for this purpose.
C The Skills Performance view displays statistics based on the skills and languages required for interactions as they enter a queue. These statistics can help supervisors determine performance issues with a specific skill in one or multiple queues. The statistics can also help supervisors evaluate the effectiveness of their evaluation and routing methods. https://help.mypurecloud.com/articles/skills-performance-view/