Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)
In Genesys Cloud CX, the add-on options provided are Recording, Digital Channels, and Workforce Engagement. These add-ons offer extended functionality for specific customer and workforce needs, such as voice recording capabilities, enhanced communication through various digital channels, and tools for workforce management and optimization.
C and E, only! https://help.mypurecloud.com/articles/genesys-cloud-add-ons/ The following add-ons are mentioned: Genesys Cloud CX digital add-on Genesys Cloud CX WEM add-on Genesys Cloud CX AI Experience
perhaps recording: https://help.mypurecloud.com/articles/add-genesys-cloud-analytics-to-your-subscription/ Upgrade your subscription to include a hosted solution that provides automated data integration, real-time analytics reporting, an analytics data warehouse, and a set of preconfigured reporting and analytics dashboard accelerators for you to host on your business intelligence platform (with support for Tableau and PowerBI).