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Question 49

You suspect that one of your agents is not productive.

Which report would you run to view the agent's time on breaks and login/logout details?

    Correct Answer: B

    The User Status Detail Report is the most appropriate report to assess an agent's productivity by viewing their time on breaks and login/logout details. This report typically includes comprehensive data on user status, making it the best choice for monitoring an agent's activity and identifying any periods of inactivity or unproductiveness.

Discussion
BlerasOption: B

https://help.mypurecloud.com/articles/user-status-detail-report/