You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?
You suspect that one of your agents is not productive.
Which report would you run to view the agent's time on breaks and login/logout details?
The User Status Detail Report is the most appropriate report to assess an agent's productivity by viewing their time on breaks and login/logout details. This report typically includes comprehensive data on user status, making it the best choice for monitoring an agent's activity and identifying any periods of inactivity or unproductiveness.
https://help.mypurecloud.com/articles/user-status-detail-report/