Which options can be configured when setting up a queue? (Choose two.)
Which options can be configured when setting up a queue? (Choose two.)
When setting up a queue, Wrap-up Codes and Alerting Timeout are options that can be configured. Wrap-up Codes are used to categorize interactions after completion, and Alerting Timeout determines how long a call can ring before it is redirected. ACD Skills are configured for agents rather than queues, Utilization refers to agent workload settings, and Inbound Flows are handled in the architect module.
A D https://help.mypurecloud.com/articles/create-queues/ ACD Skills is not, because these are configured on the agent, not on the queue, just like the utilization and Inbound Flows is in architect
Wrap up codes and ACD skills
The Answer is AD https://help.mypurecloud.com/articles/create-queues/
A &D only
Agents have skills. A call flow containing ACD transfer can transfer to the queue, and apply a skill requirement, but that is because agents within a queue can have different skills (because there is no queue setting for skills).