Which of the following best defines the performance view for Agents?
Which of the following best defines the performance view for Agents?
The performance view for Agents is best defined as a tool used to view real-time metrics such as status, time in status, calls answered, average talk time, and average ACW. This provides agents with immediate feedback and data on their current performance, enabling them to manage their activities more effectively in real-time.
C is the right answer for Queue. For agents the right answer is B
B should be correct: https://help.mypurecloud.com/articles/new-agents-performance-views/
Correct Answer is B https://help.mypurecloud.com/articles/new-agents-performance-views/