Exam GCP-GCX All QuestionsBrowse all questions from this exam
Question 100

Which of the following best defines the performance view for Agents?

    Correct Answer: B

    The performance view for Agents is best defined as a tool used to view real-time metrics such as status, time in status, calls answered, average talk time, and average ACW. This provides agents with immediate feedback and data on their current performance, enabling them to manage their activities more effectively in real-time.

Discussion
NuBa7Option: B

B should be correct: https://help.mypurecloud.com/articles/new-agents-performance-views/

nuno_pauloOption: B

C is the right answer for Queue. For agents the right answer is B

mastercopyOption: B

Correct Answer is B https://help.mypurecloud.com/articles/new-agents-performance-views/