Organizations with Communicate licenses can set up basic IVR with inbound call flow.
Organizations with Communicate licenses can set up basic IVR with inbound call flow.
Organizations with Communicate licenses cannot set up basic IVR with inbound call flow. They require additional licenses such as a full Contact Center license to access the IVR and call flow features in the Architect module.
It´s A https://help.mypurecloud.com/faqs/i-only-have-a-communicate-license-can-i-set-up-a-call-flow-in-architect/