Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?
Jenny is monitoring five queues in real-time. She identifies one of the queues' Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?
To view specific information about a queue in real-time, 'Queues Activity' is the appropriate choice. This option is tailored for monitoring the activity of multiple queues in the moment, helping Jenny identify issues like service level percentages falling below the threshold. Other options like 'Queue Performance' and 'Performance Dashboard' are more likely to focus on historical performance metrics and trends rather than real-time data.
Here they are asking for "real-time" information. The answer for me is correct "B" in Queues activity. The Answer "C" is not real-time.
B is correct because in Queue activity we can find real-time details including service level
Queue Performance shows the post specific info about a queue. Answer C - https://help.mypurecloud.com/articles/queues-performance-summary-view/
For drilling on an individual queue, Queue Performance shows more regarding SLA, including the time the low scores happened. C seems to be the best answer
For see percentages is Queue Performance
Queue activity for real time
Queue performance view can show more details in both real-time and historical
The key is real-time, B is the only correct option