How do you represent your organization when you contact the Genesys Cloud CX support team?
How do you represent your organization when you contact the Genesys Cloud CX support team?
When contacting the Genesys Cloud CX support team, it is important to identify your organization uniquely. This can be done most accurately by providing your Organization ID, which is a unique identifier assigned to each organization. This ensures that the support team can quickly and accurately associate your request with your specific organization, facilitating more efficient and effective troubleshooting and support.
answer is A organization ID
A is correct
It could A or B??? From Genesys: https://help.mypurecloud.com/articles/contact-genesys-cloud-care/#BeforeContactingSupport Gather the following: - Organization short name. Click Admin > Account Settings > Organization Settings. - Organization ID. Click Admin > Account Settings > Organization Settings and click Advanced. - Conversation ID (How do I get this?) - Description of the issue and its business impact
A is correct, ID organization
Advanced > Organization ID Specifies an ID number that is unique to each organization. A Genesys Cloud Support representative might ask for this number when troubleshooting an issue. https://help.mypurecloud.com/articles/modify-organization-details/