Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?
Genesys Cloud CX features scripts that present caller information to an agent and allow the user to update or collect the information. Scripts can display details about the contact, guide the agent on what to say, and provide controls and input fields for processing the call, making them the appropriate choice for this functionality.
B. "The script displays details about the contact. It tells the agent what to say and provides the controls and input fields for processing the call. An outbound script displays information from a contact list and later updates that contact record with information that the agent collects."
B https://help.mypurecloud.com/articles/scripting-concepts/
scripts provide the screen pop
B is correct
B. Scripts