What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
What are the two methods to create a conference call in Genesys Cloud CX? (Choose two.)
To create a conference call in Genesys Cloud CX, one can use two methods. Firstly, with multiple active calls, you can click and drag an unselected call onto the previously selected call details. Secondly, you can click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area, and click Start Conference.
https://help.mypurecloud.com/articles/make-conference-call/
It's BC. You can't drag any calls together.
It's AB. https://help.mypurecloud.com/articles/make-conference-call/ It clearly says "Note: You can also drag and drop the calls to make a conference call." under the Merge Active Calls tab.
Correct Answer
A and B Call multiple people at once: To open the Calls panel, click Calls Merge active calls: You can also drag and drop the calls to make a conference call.
A and B Call multiple people at once: To open the Calls panel, click Calls Merge active calls: You can also drag and drop the calls to make a conference call.
A,B are correct: You can also drag and drop the calls to make a conference call.
AB is correct
Phone redundancy does not include call survivability. Active calls disconnect if the connection to the Edge is lost.
ditto to what fandangl3 says