You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
You can allocate only one email address to receive suggestions, issues, and concerns regarding Genesys Cloud CX. If multiple contacts need to be informed, it is recommended to create an issue distribution list that includes all relevant personnel.
https://help.mypurecloud.com/articles/add-a-destination-for-issue-submissions/
Thank you, I agree it's B (False).
B "You can specify only one email address. Therefore, we recommend that you create an issue distribution list that includes designated contacts and Level 1 and Level 2 support personnel if an issue escalates. "