Your company wants to be highly responsive to bug reports or feature requests from your customers. For your customers it is more important to have confidence in the date by which you promise to have a fix than an occasional quick fix.
What part of Scrum allows you to have this predictability?
Working in strict timeboxes allows for predictability. Scrum works in predefined time periods called sprints, where the team commits to delivering a certain amount of work. This helps in providing a predictable timeline for customers, as the team can estimate when certain features or bug fixes will be completed based on the sprint cycles.
Working in strict timeboxes
Velocity is a measure of how much work the team can consistently complete in a Sprint. By tracking velocity over multiple Sprints, the team can predict how much work they will be able to complete in future Sprints, which helps in providing more reliable delivery dates for fixes or feature requests. Knowing their velocity allows the team to give the customer more confidence in the delivery timeline, even if the specific work changes over time.