Your company wants to be highly responsive to bug reports or feature requests from your customers. For your customers it is more important to have confidence in the date by which you promise to have a fix than an occasional quick fix.
What part of Scrum allows you to have this predictability?
Working in strict timeboxes allows for predictability. Scrum works in predefined time periods called sprints, where the team commits to delivering a certain amount of work. This helps in providing a predictable timeline for customers, as the team can estimate when certain features or bug fixes will be completed based on the sprint cycles.
Working in strict timeboxes