Company X-AppGo is very interested in getting the benefits of both the ITIL® Framework and the Agile principles. They want to establish a disciplined service based approach, while reducing lead team in releasing application enhancements and improvements to their customer base.
Based on the above scenario, which would be the best processes to start integrating Agile into the ITIL® Framework?
To integrate Agile into the ITIL framework while establishing a disciplined service-based approach and reducing lead times for application enhancements, the best processes to start with are Service Design and Service Transition. Service Design focuses on designing effective and efficient IT services, while Service Transition ensures that new or changed services are deployed successfully into operation. By integrating Agile principles into these phases, Company X-AppGo can speed up the development and deployment processes, enhancing responsiveness to customer needs and reducing lead times.
why D and not A
ya.. why not A ?
The new requirement to merge ITIL/Agile it needs to be designed first and then transition and operation will come into play. Logically speaking, answer should be A
Service Transition and Service Operation